Frequently Asked Questions
Everything you need to know about our artisanal meats and cheeses.
How do you ensure the freshness of perishable items during shipping?
All perishable goods are packed in insulated thermal liners with reusable gel ice packs. We use expedited shipping to ensure your deli favorites arrive at your door in peak condition.
Where do you source your meats and cheeses?
We source our products from traditional family farms and authentic European producers who adhere to time-honored curing and aging processes.
Can I customize a gift basket or deli platter?
Yes! We offer fully customizable gift baskets. Please contact our concierge team or use the 'Build Your Own' feature on our website to select specific items.
What is your policy on returns for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer gluten-free or allergen-friendly options?
We carry a wide variety of gluten-free salamis and cheeses. Specific allergen information is listed on each product page, and our staff is available to answer detailed dietary questions.
How should I store my deli products once they arrive?
Hard cheeses and cured meats should be refrigerated immediately. We recommend keeping them in their original butcher paper or a dedicated cheese bag to maintain proper moisture levels.