Returns & Exchanges
At Old World Deli, we take pride in the quality of our artisanal products and want you to be completely satisfied with your order. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that arrive damaged or do not meet our freshness standards.
Inspect Your Delivery
Upon arrival, please immediately inspect your package for any signs of damage or spoilage, especially for temperature-sensitive items like meats and cheeses.
Contact Customer Support
If there is an issue with your order, email our support team within 24 hours of delivery with your order number and clear photos of the items in question.
Verification Process
Our deli specialists will review your claim to verify the condition of the goods and determine if a replacement or a refund is the appropriate solution.
Resolution and Credit
Once approved, we will either ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing